In the unfortunate instance that a booking needs to be cancelled, the following policy applies:

If a booking is cancelled over 14 days before arrival date the deposit will be returned and a £25 admin fee will be charged. If a booking is cancelled less than 14 days before arrival date the deposit will be forfeited or 50% of the value of the stay will be retained, whichever is greater. A £25 admin fee will also be charged. In the case of a no show the full booking cost will be charged. If the total cost of the stay is taken as payment at time of making the booking the whole amount is non-refundable. For all cancellations an Admin fee of £25 is applicable for all room cancellations. All cancellations must be received in writing reservations@esplanadehotelnewquay.co.uk

Cancellation Insurance: We strongly recommend that you seek holiday cancellation insurance from a reputable provider in order to cover any loss of deposit or incurred cancellation fees.

Christmas & New Year Bookings have a separate cancellation policy:

• The deposit amount is the total of one night's stay and full payment will be due 7 days prior to arrival.
• For any cancellations, an admin fee of £25 is applicable for all room cancellations.
• If a booking is cancelled over 4 weeks before the arrival date the total cost of stay is refundable however a £25 admin fee will be charged.
• If a booking is cancelled less than 4 weeks before the arrival date the deposit will be forfeited and a £25 admin fee will be charged.
• If the booking is cancelled less than 7 days prior to arrival or in the case of a no-show 100% of the total booking value will be charged and a £25 admin fee will be charged in addition.
• Please note all cancellation requests must be received in writing: reservations@esplanadehotelnewquay.co.uk
• Cancellation Insurance: We strongly recommend that you seek holiday cancellation insurance from a reputable provider to cover any loss of deposit or incurred cancellation fees.